Request a Change to Your Membership

Our monthly membership option, which drafts on the 15th, allows flexibility to change your category or freeze your membership. Category changes and freeze requests can be submitted anytime, but must be received by the 10th of the month to be processed by the next billing cycle. If you need to cancel your membership, submit your request at least 30 days prior to our billing date.

Click To Request a Change

To process a change to your membership, you must complete our online form. If you do not have access to a computer or are unable to complete the form, please contact a member of our membership team:

Uptown (5342 St. Charles Avenue)
Taylor Knopf - Membership Director, Uptown

Metairie (3747 W Esplanade Ave)
Katelyn Sileo - Membership Director, Metairie


     Membership Freeze 

We offer the option to freeze your membership for up to three (3) months once per year for personal reasons, or more than 3 months for medical reasons with a physician's note. Due to COVID-19, members will be allowed to request a membership freeze through December 15, 2020. You must submit your request to freeze by the 10th of the month you wish to freeze.

During the freeze period, you not have access to the facility and will be assessed a $10 freeze fee for each month your membership is frozen. At the conclusion of the pre-defined freeze period, your membership will automatically renew and you will be drafted your full membership fee. 

Extend Your Freeze

Consider creating a calendar reminder prior to the date your membership is scheduled to be reactivated. If you wish to extend your freeze, follow the same process and provide the new date you wish to return. You must request an extension of your freeze to avoid your regular membership draft. Refunds will not be given for non-use of the facility and/or negligence to request a change of membership status.

Unfreeze Your Account

We understand that sometimes plans change. If you wish to end a freeze early, we must notice by the 10th of the month you wish to unfreeze. If you wish to completely unfreeze for the month and have not notified us by the 10th, you will need to pay one month in full minus the $10 freeze fee.

To freeze your account, extend your freeze, or unfreeze your membership, you must complete our online form.


     Cancellation of Membership 

Membership is a minimum of one month plus 30 days to cancel. To cancel a membership, provide 30 days notice by filling out our online form prior to the 15th of the month you wish to cancel. For example, if you want to cancel as of June 15, the form must be received by May 15. If you wish to rejoin in the future, you will be required to pay a $75 rejoin fee for Universal memberships or $50 for Metairie Gold.

To cancel your membership, you must complete our online form.


     Category Change 

Does your family have a new addition? Want to increase the number of adult members on an account? Interested in upgrading your category to Gold? You can change your category at any time, but we must receive your request by the 10th of the month to be processed for the next billing cycle.

As a reminder, a maximum of two adults are allowed on an account. Children and sub-members must reside in the same household. Your request for a category change serves as authorization to charge you prorated dues and apply the new billing rate for the next draft cycle. Click here to see our 2020 rate card. 

To change your membership category, you must complete our online form.

 

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