Member Portal

Our Member Portal allows you to access important information about your account including past purchases and program registrations. You can update your contact information, pull attendance reports, make payments, and update payment information. You can also use the Member Portal to book your time at the J for the following:

• Reserve a spot in a group ex class
• Enroll in programs and events
• And more!

All reservations may be booked 7 days in advance. Please note that the Member Portal works best on a desktop or laptop. Download the New Orleans JCC app from the App Store or Google Play for on-the-go or mobile access.

LOG IN

HOW TO: Create An Account

Create an Online Account

1. Click Here
2. Enter the email address associated with your JCC membership (where you receive JCC emails)
3. Verify your identity with Date of Birth, Account #, or JCC Scan Code
4. Retrieve the temporary password via email and follow the instructions

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Having Trouble Accessing Your Account?

If you are having trouble accessing your account, email the membership team to request new credentials.  Please note that requests can only be answered during business hours and may have a delay.

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Change Your ols Username

1. Login
2. Click on "Account Information"
3. Select "Change Password"
4. In the username field, type the username of your choice
5. Below the user name, it will require you to type your current password in the Old Password, New Password, and Confirm Password fields before allowing you to continue
6. Click "Update"
7. Your username will be updated and it will prompt you to log back in
8. Log back into your account profile to make sure everything is correct

HOW TO: Register for Group Exercise

Available for adults 18 years of age or older. You must have your own Online Services Login to register and schedule, independently. 

1. Login
2. Click on "Group Ex Classes"
3. Locate the “Week of” date field in the middle of the page.  This will populate all classes for a specific week (Sunday-Saturday)
4. Scroll through classes and click to get more information about each
5. If you want to enroll,  click "Enroll"
6. Click in the box next to your name. A blue checkmark should populate.  (if there is a yellow triangle next to your name, click on the triangle to see why the system may be restricting  you from enrolling)
7. Click "Register"
8. A confirmation message will appear on the screen. If you are signed up for text alerts, you will also receive a message confirming your registration.

 

HOW TO: Cancel Reservations

Please cancel your reservation if you cannot attend so that someone else can use the spot. 

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To cancel a reservation, a member over 18 must log in with their unique online login credential. To cancel for a family member without online credentials or under 18, please email onlineaccounts@nojcc.org or call 504-897-0143 (Uptown) or 504-887-5158 (Metairie). 

CANCELING GROUP EX REGISTRATION

1. Log in
2. Click on "Account Information"
3. Click on "Account Profile"
4. Scroll Down to the Current Reservation section
5. Click on the class you would like to cancel
6. Click  "Cancel Booking"

The system will confirm your cancellation on the screen and will send a confirmation to your email address or by text if you have opted into receiving text messages and alerts.

New Orleans JCC App

Members can now access their Member Portal on mobile devices by downloading the New Orleans JCC app, providing a more user-friendly experience when not using a web browser. Find the app by searching ”New Orleans JCC” in the App Store or Google Play and download. 

Instructional Videos 

 

How to Book A Group Ex Class