Online Member Services

Our Online Member Services (OLS) portal allows you to access important information about your account including past purchases and program registrations. You can update your contact information, pull attendance reports, make payments, and update payment information. You can now also use OLS to book your time at the J for the following:

• Reserve a lane for lap swimming
• Book time to play pickleball
• Reserve a spot in a group ex class
• and more!

All reservations may be booked at 6:00 AM and 3 days in advance. Please note that Online Member Services (OLS) works best on a desktop or laptop. For on-the-go or mobile access, download the New Orleans JCC app from the App Store or Google Play.

LOG IN

HOW TO: Create An Account

Create An Online member services (ols) Account

1. Click Here
2. Enter the email address associated with your JCC membership (where you receive JCC emails)
3. Verify your identity with Date of Birth, Account #, or JCC Scan Code
4. Retrieve the temporary password via email and follow instructions

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Having Trouble Accessing Your ols Account?

If you are having trouble accessing your account, email the membership team to request new credentials. Please note that requests can only be answered during business hours and may have a delay

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Change Your ols Username

1. Login
2. Click on "Account Information"
3. Select "Change Password"
4. In the username field, type the username of your choice
5. Below the user name, it will require you to type your current password in the Old Password, New Password, and Confirm Password fields before allowing you to continue
6. Click "Update"
7. Your username will be updated and it will prompt you to log back in
8. Log back into your account profile to make sure everything is correct

HOW TO: Register for Group Exercise

Available for adults 18 years of age or older. You must have your own Online Services Login to register and schedule, independently. Please note that Uptown no longer supports registration through the New Orleans JCC MindBody app as of December 1, 2020.

1. Login
2. Click on "Group Ex Classes"
3. Locate the “Week of” date field in the middle of the page.  This will populate all classes for a specific week (Sunday-Saturday)
4. Scroll through classes and click to get more information about each
5. If you want to enroll,  click "Enroll"
6. Click in the box next to your name. A blue checkmark should populate.  (if there is a yellow triangle next to your name, click on the triangle to see why the system may be restricting  you from enrolling)
7. Click "Register"
8. A confirmation message will appear on the screen. If you are signed up for text alerts, you will also receive a message confirming your registration.

TO CANCEL A GROUP EX REGISTRATION

1. Log in
2. Click on "Account Information"
3. Click on "Account Profile"
4. Scroll Down to the Current Reservation section
5. Click on the class you would like to cancel
6. Click  "Cancel Booking"

The system will confirm your cancellation on the screen and will send a confirmation to your email address or by text if you have opted into receiving text messages and alerts.

HOW TO: Cancel Reservations

Because capacity slots are limited due to government regulations, please be mindful to cancel your reservation if you cannot attend so that someone else can utilize the spot. 

CANCELING RECREATIONAL SWIMMING RESERVATIONS

Recreational swimming reservations can be canceled by email or phone. Email onlineaccounts@nojcc.org anytime or call  504-897-0143 (Uptown) or 504-887-5158 (Metairie) during regular operating hours to cancel your reservation. The JCC is unable to cancel reservations from voice messages. 

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CANCELING cardio, weight room, & lap swimming RESERVATIONS  

1. Login
2. Choose “Account Information”
3. Click on “Reservation Report”
4. Select the date range of the reservation(s) you wish to cancel. 
5. Click “Show Report”
6. Select which reservation(s) you wish to cancel
7. The “Current Schedule” will come up. Select “Cancel Schedule”
8. A confirmation prompt will pop-up. Choose “Yes”
9. The reservation(s) is now canceled

This will work at any time leading up to the reservation.

To cancel a reservation, a member over 18 must login with their unique online login credential.  To cancel for a family member without online credentials or under age 18, please email onlineaccounts@nojcc.org or call 504-897-0143 (Uptown) or 504-887-5158 (Metairie). 

CANCELing GROUP EX REGISTRATION

1. Log in
2. Click on "Account Information"
3. Click on "Account Profile"
4. Scroll Down to the Current Reservation section
5. Click on the class you would like to cancel
6. Click  "Cancel Booking"

The system will confirm your cancellation on the screen and will send a confirmation to your email address or by text if you have opted into receiving text messages and alerts.

New Orleans JCC App

Members can now access Online Member Services on mobile devices by downloading the New Orleans JCC app, providing a more user-friendly experience when not using OLS on desktop computers. Find the app by searching ”New Orleans JCC” in the App Store or Google Play and download. 

Instructional Videos 

How to Subscribe to Text Alerts

How to Book A Group Ex Class

How to Use Scheduler to Book Gym Time

HOW TO BOOK RECREATIONAL POOL TIME